It is a key component of information technology (IT) management. Our customers leverage it to provide assistance and support to their technology users, both internal and external. The service begins with the receipt and registration of requests, the resolution or escalation of cases, and the follow-up of requests and problems related to technology and information systems.
Listed below are the key components and functions of our Help Desk Outsourcing service:
- Receiving Requests
- Registration and classification
- Troubleshooting
- Case escalation
- Tracking
